Terms and Conditions

The users of the Website acknowledge & agree to be bound by the following terms and conditions that govern the access and use of the website www.onlinetaxrefunds.net.au

“Online Tax Refunds” referred to in this Terms and Conditions is owned and operated by KC Taxation & Accounting Pty. Ltd. under the domain name www.onlinetaxrefunds.net.au unless it has appointed a tax agent to lodge your tax return, in which case, references to “Online Tax Refunds” are references to that tax age

Online Tax Refunds reserves the right to amend these terms and conditions and the online taxation payment facility from time to time without prior notice.

You authorise Online Tax Refunds to review your tax return and lodge it electronically based on the information provided by you and in accordance with the Income Tax Assessment Acts 1936 & 1997. Online Tax Refunds doesn’t accept any liability and responsibility arising from the provision of inaccurate information that you provide in your tax return. You consent to Online Tax Refunds retaining a digitally signed copy of your income tax return for our future references.
You authorise Online Tax Refunds staff or trained staff of Online Tax Refunds (Tax Practitioners Board Tax Agent Number:24754004) to review and lodge your tax return to the Australian Taxation Office (ATO) based on the information you provided through the Service and in accordance with the obligations imposed on us under the Income Tax Assessment Acts of 1936 and 1997, the Taxation Administration Act 1953 (Cth) and the Tax Agent Services Act 2009 (Cth) ("Tax Acts").
You acknowledge that the 10 to 14 working day refund we advertise is not a guarantee. All returns are subject to review by Online Tax Refunds and the ATO. A tax refund may be delayed for a number of reasons such as inaccurate information, being a new taxpayer, or having an unusually large refund. Online Tax Refunds is not liable for any delays.
The Online Tax Refunds online interview is designed to be a guide for clients to accurately prepare their tax returns. Online Tax Refunds does accept any responsibility for the information that you provide on your return.
Neither Online Tax Refunds nor its associates guarantee that the Online Tax Refunds website is completely free of errors. We will notify you should any errors arise during your interview or review of your tax information.
You must not attempt to violate the security of the Online Tax Refunds website. This includes any attempts to download source code, propagate malicious programs or viruses, or interfere with the operation of our computer systems.
You consent to, and authorise us to, request, collect, use and record your tax file number and taxation information for the purpose of acting on your behalf in the conduct of your affairs. You also consent to, and authorise us to disclose or communicate your tax file number and your tax records and taxation information to the ATO on your behalf in the conduct of your affairs.
These Terms and Condition are governed by the laws of Victoria. You agree to submit to the non-exclusive jurisdiction of the courts of that state. Online Tax Refunds reserves the right to amend these Terms and Conditions and the online taxation payment facility at any time. We will notify you when these Terms and Conditions are updated. Updates will be effective when posted on this website. When you access or use the Service, you are agreeing to do so in accordance with the most recent version of these Terms and Conditions.
Online Tax Refunds assures that your information will be kept private according to our Privacy Policy
These Terms and Condition are governed by the laws of Victoria. Online Tax Refunds reserves the right to amend these Terms and Conditions and the online taxation payment facility at any time. These Terms and Conditions were last amended on 01 June 2016.

Refund Policy

Upon submission of your tax information, Online Tax Refunds, under most circumstances, will not issue a refund of the fees. However, certain exceptions apply. We can issue a refund if services are not provided to you by the end of the next working day. Online Tax Refunds may also issue a refund if you attempt to cancel your submission before services are provided. Our services are provided once we review your return information and either lodge your return or attempt to contact you via email or telephone with regard to the information on your return.

Direct Debit Request Service Agreement (if applicable)

This service agreement is for persons requesting to have their fees deducted from their tax refund.

Definitions

account means the account held at your financial institution from which we are authorised to arrange for funds to be debited.
agreement means this Direct Debit Request Service Agreement between you and us, being the Direct Debit request and these Direct Debit Conditions.
banking day means a day other than a Saturday or a Sunday or a public holiday listed throughout Australia.
debit day means the day that payment by you to us is due.
debit payment means a particular transaction where a debit is made.
direct debit request means the Direct Debit Request between us and you us or we means [name of Debit User], (the Debit User) you have approved by authorising a direct debit request.
you means the customer who authorised the direct debit request.
your financial institution is the financial institution where you hold the account that you have authorised us to arrange to debit.

1. Debiting your account

By authorising a direct debit request, you have given us permission to arrange for funds to be debited from your account. You should refer to the direct debit request and this agreement for the terms of the arrangement between us and you.
We will only arrange for funds to be debited from your account if we have sent to the address/email address nominated by you in the direct debit request, a billing advice which specifies the amount payable by you to us and when it is due.
If the debit day falls on a day that is not a banking day, we may direct your financial institution to debit your account on the following banking day. If you are unsure about which day your account has or will be debited you should ask your financial institution.

2. Changes by us

We may vary any details of this agreement or a direct debit request at any time by giving you at least fourteen (14) days’ written notice.

3. Changes by you

Subject to 3.2 and 3.3, you may change the arrangements under a direct debit request by contacting us on 1300 678 451.
If you wish to stop or defer a debit payment you must notify us in writing at least 7 working days days before the next debit day. This notice should be given to us in the first instance; and/or you can arrange it through your financial institution.
You may also cancel your authority for us to debit your account at any time by giving us 7 working days notice in writing before the next debit day. This notice should be given to us in the first instance; and/or you can arrange it through your financial institution.

4. Your obligations

It is your responsibility to ensure that there are sufficient clear funds available in your account to allow a debit payment to be made in accordance with the direct debit request.
If there are insufficient clear funds in your account to meet a debit payment:

you may be charged a fee and/or interest by your financial institution;
you may also incur fees or charges imposed or incurred by us; and
You must arrange for the debit payment to be made by another method or arrange for sufficient clear funds to be in your account by an agreed time so that we can process the debit payment.
You should check your account statement to verify that the amounts debited from your account are correct
If [Name of Debit User] is liable to pay goods and services tax ("GST") on a supply made in connection with this agreement, then you agree to pay Online Tax Refunds on demand an amount equal to the consideration payable for the supply multiplied by the prevailing GST rate.

5. Dispute

If we conclude as a result of our investigations that your account has been incorrectly debited we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted.
If we conclude as a result of our investigations that your account has not been incorrectly debited we will respond to your query by providing you with reasons and any evidence for this finding.
Any queries you may have about an error made in debiting your account should be directed to us in the first instance so that we can attempt to resolve the matter between us and you. If we cannot resolve the matter you can still refer it to your financial institution which will obtain details from you of the disputed transaction and may lodge a claim on your behalf.

6. Accounts - You should check:

With your financial institution whether direct debiting is available from your account as direct debiting is not available on all accounts offered by financial institutions.
your account details which you have provided to us are correct by checking them against a recent account statement; and
With your financial institution before completing the direct debit request if you have any queries about how to complete the direct debit request.

Fee out of Refunds agreement:

If you choose to pay our fee from your refund then you are deemed to have authorised Online Tax Refunds to receive your refund from the Australian Tax Office, deposit your refund into an account operated by Online Tax Refunds, and after deducting our prescribed fee and an additional $6 .00administration fee, Online Tax Refunds will remit the balance of your refund to you via your nominated bank account. Any further funds received from the Australian Taxation Office in relation to you (eg amended return refunds etc.) or transferred refunds that have bounced back because of incorrect banking details will also be remitted to you subject to a $15.00 administration fee which is applicable to the processing of each such transaction and you authorise Online Tax Refunds to deduct the service fee from any funds received.

You also acknowledge that: Should any variation arise with the Australian Tax Office (ATO) or your refund is forwarded to you in error, you will pay the fee owing directly within 7 days of written notice and Where due to an error on the part of Online Tax Refunds, the ATO or yourself, payment is made to you in excess of the correct amount due to you by the ATO, you will refund the difference within 7 days. You further understand that in the event of you not repaying any outstanding amount, you are liable for collection costs and charges.

You acknowledge that nothing contained within the content of this Website constitutes accounting or financial advice. General tax advice and advice on how to complete the online transaction documentation can be obtained from the tax help line on 1300 678 451.

Confidentiality

We will keep any information (including your account details) in your direct debit request confidential. We will make reasonable efforts to keep any such information that we have about you secure and to ensure that any of our employees or agents who have access to information about you do not make any unauthorised use, modification, reproduction or disclosure of that information.
We will only disclose information that we have about you:

to the extent specifically required by law; or
for the purposes of this agreement (including disclosing information in connection with any query or claim).

Online Tax Refunds assures that your information will be kept private according to our Privacy Policy (a copy of which is available from our website) and we will comply with the requirements of the Tax Acts in respect of the collection and use of your taxation information

Notice

If you wish to notify us in writing about anything relating to this agreement, you should write to: Online Tax Refunds PO BOX 6003, Melbourne VIC 3004.
We will notify you by sending a notice in the ordinary post to the address you have given us in the direct debit request.
Any notice will be deemed to have been received on the third banking day after posting.

User Name And Other Login Information

You may be required to register with us, or provide us your existing membership details, in order to access parts of the Website. Where this occurs:

Users must protect their registration or membership details.
Users authorise Online Tax Refunds to assume that any person using the Website with the User's registration or membership details is either the User or is authorised to act for the User.
Users must not allow anyone else to use their registration or membership details unless they are acting on the User's behalf.
Users agree to immediately notify Online Tax Refunds of any unauthorised use of their registration or membership details.

LIMITATION OF LIABILITY

It is an essential pre-condition to you using our website that you agree and accept that Online Tax Refunds is not legally responsible for any loss or damage you might suffer related to your use of the website, whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the website. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.

It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

The use or reliance on the information on available through the Service is at your own risk. To the maximum extent permitted by law, Online Tax Refunds, our related entities, directors, employees, shareholders, agents and other representatives will not, under any circumstances, be liable for any injury, loss, damage, claims, expenses, or liabilities whatsoever arising out of or related to the use, or inability to use, the information on the Service or provided through the Service.

Subject to clause 10 and to the maximum extent permitted by law, we exclude all conditions, representations, warranties and guarantees, whether express or implied, by statute, trade or otherwise

COMPETITION AND CONSUMER ACT

For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth), Online Tax Refunds’s liability for any breach of a term of this agreement is limited to: the supplying of the goods or services to you again; the replacement of the goods; or the payment of the cost of having the goods or services supplied to you again.

Copyright

This Website may contain trademarks, patents, technologies, products, processes or other intellectual property rights of ONLINE TAX REFUNDS and/or other third parties, or references to the same. No licence, interest or right to or in any such trademarks, patents, technologies, products, processes and other intellectual property rights of ONLINE TAX REFUNDS and/or other third parties is granted to or conferred upon you. Exception to this is for a personal and non-commercial use only. It is prohibited to reproduce any of the contents of this Website, without the express written consent of ONLINE TAX REFUNDS or unless expressly authorised by Applicable Law.